In case the payment cannot be finalized due to security issues, please do not try a new card until you get in touch with us via email or call our travel advisors for support.
When your online payment cannot be completed for security reasons, please email or call one of our specialists for assistance before you try a different card. Alternatively, please try the next steps.
In case the online payment was rejected for some other reasons than security matters, please check the following troubleshooting measures:
- Make sure all the listed payment data (card number, expiration date, name on card, billing address, etc.) is correct and corresponds to the information on the file with your card issuer.
- See if there is enough money in the card’s balance to complete the payment.
- Consult with your card issuer to see if you have a daily spending limit for online transactions (In case there is one, you’ll need to turn it off in order to be able to finish the purchase.)
- Discuss with your card issuer to see if your purchase is subject to approval.
- Refresh your browser and make sure you have the last version or try authorizing the payment via the latest version of one of the major browsers (Chrome, Firefox, etc.)
- Use private mode in your browser.
- Disable add-ons, plugins, and extensions in your browser.
In case the above-written measures do not help, please try another card.
