Please call our Customer Support Department to enquire regarding possible alternative flights.
Whilst we are unable to help with travel documentation like visas or health cards— these moments are not under the auspices of our services—, we can help explore alternate solutions to get you to your planned destination.
Please take into consideration that securing all the needed travel documentation is the passengers’ duty!
In a number of instances, you may have the option to request a partial refund if you are refused boarding. When air carrier guidelines permit it, Hop2 will offer to go ahead with the request for a service fee (usually deducted from the sum planned to be refunded).
