We are glad to support you or anyone else with any travel preparations. Hop2 suggests you submit your request as quickly as your tickets are released.

The air travel industry has put together all its efforts in order to make flights more budget-friendly. Airlines have rules and trained personnel to offer needed support to travelers who may have limited mobility, low vision or hearing impairment, cognitive or intellectual disabilities, also to travelers joined by a caregiver or a safety companion during the trip, or who are traveling with a service or support animal. Special assistance may also be provided to passengers with dietary restraints or allergies, for pregnant women, or parents traveling with newborns, for travelers who bring along mobility and/or medical devices, etc.

In case you or people in your group need to request special travel arrangements our Customer support department will help you navigate the appropriate airline policies and regulations and will put together every effort to put you in direct contact with the designated accessibility teams at your airline(s).

Based on our experience, it is important to submit certain requests directly with the airline to guarantee that everything is confirmed on the spot or otherwise practical substitute solutions are discussed and agreed upon promptly.

We advise that all such preparations be requested in advance as they may be subjected to the availability or other factors. (For example, the number of service animals allowed on aircraft is commonly restricted.)

Last, but not least: Your airlines’ online resources can be invaluable. Airlines’ websites offer a lot of helpful information that may help you have better preparation for your trip and make calculated travel choices for you and your travel companions.